This Shipping Policy applies to orders placed through Mozgears.com. By ordering, you acknowledge that fulfilment and delivery depend on the product, supplier, destination, carrier, and applicable law.
Order Processing
Processing begins after payment has been received and verified. Orders may require stock confirmation, address review, or compliance checks before dispatch. Processing estimates shown at checkout or in your order confirmation are not guaranteed dispatch dates.
Multiple Fulfilment Locations
Products may ship from different manufacturers, pharmacies, warehouses, or countries. A single order may be divided into multiple shipments, each with its own delivery schedule and tracking number.
Delivery Estimates
Delivery windows are estimates only. Delays may result from carrier operations, weekends, public holidays, weather, remote destinations, security screening, customs, address problems, or events outside reasonable control. A delayed parcel is not automatically considered lost.
Tracking
Tracking is provided where supported. Tracking data is controlled by the carrier and may not update immediately after dispatch. Customers should allow reasonable time for the first scan and subsequent movement.
Customer Responsibilities
- Provide a complete and accurate delivery name, address, postal code, email, and telephone number.
- Confirm that the ordered products may legally be purchased, imported, possessed, and used in the destination.
- Obtain any prescription, permit, approval, or other authorization required by law.
- Pay applicable customs duties, import taxes, brokerage fees, and local charges unless checkout expressly states otherwise.
- Monitor tracking and respond promptly to carrier or customs requests.
Customs and Import Controls
Customs authorities act independently. Mozgears cannot guarantee clearance or override government decisions. If an order is delayed, inspected, returned, seized, or destroyed, the available remedy will depend on the circumstances, applicable law, the fulfilment source, and whether the customer complied with all import requirements.
Incorrect or Undeliverable Addresses
Mozgears is not responsible for delivery failure caused by an incorrect, incomplete, inaccessible, or outdated address supplied by the customer. Reshipping or refunding an undeliverable order is not guaranteed and may require payment of additional costs.
Missing or Damaged Shipments
Contact mozgears@gmail.com or +1 (916) 712-6406 promptly. Provide the order number, tracking number, packaging photographs, shipping label, and a clear description. Claims are reviewed individually with the available carrier and fulfilment records.
Returns & Refunds Policy
We want orders to arrive correctly and in acceptable condition. Because many products sold through Mozgears are pharmaceutical, injectable, temperature-sensitive, health-related, or sealed for product integrity, ordinary change-of-mind returns may not be available.
Non-Returnable Products
- Opened, used, altered, or unsealed products.
- Pharmaceutical, injectable, temperature-sensitive, intimate, sanitary, or personal-care products where resale would create a safety or integrity risk.
- Products damaged through customer handling, storage, or misuse.
- Items returned without prior authorization.
- Digital products, gift cards, shipping fees, duties, taxes, and transaction charges, unless applicable law requires otherwise.
Eligible Problems
Contact us promptly if you receive the wrong item, an incomplete order, a visibly damaged package, or a product with a material defect. Keep all packaging and provide clear photographs or video showing the product, shipping label, batch or identifying information, and damage.
Review and Resolution
After reviewing the evidence and fulfilment records, we may offer replacement, reshipment, store credit, partial refund, or full refund, as appropriate. We will not make a material substitution without the customer’s agreement.
Cancellations
Request cancellation immediately. An order may be cancelled only before processing or dispatch. Once fulfilment has begun, cancellation is not guaranteed.
Refund Timing
Approved refunds are issued through the available method permitted for the transaction. Bank, payment-service, or blockchain processing times are outside Mozgears’ control. Network fees and irreversible payment costs may not be recoverable.
Chargebacks and Payment Disputes
Please contact us first so we can investigate. Fraudulent, duplicate, or abusive disputes may result in account restriction and the submission of relevant order and delivery records to the payment provider, as permitted by law.