Effective September 2, 2026
This Privacy & Cookie Policy explains how Mozgears.com (“Mozgears,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you browse the website, create an account, place an order, contact support, or otherwise interact with our services.
Information We Collect
- Identity and contact information, such as name, email address, telephone number, billing details, and delivery address.
- Account information, such as username, saved addresses, preferences, and order history.
- Order and transaction information, including products, amounts, payment status, fulfilment details, refunds, and support records. We generally do not store complete payment-card details when payment is processed by a third-party provider.
- Technical information, such as IP address, browser type, device information, pages visited, referral source, cookie identifiers, and security logs.
- Communications, including emails, telephone/WhatsApp messages, contact-form submissions, reviews, and claim evidence.
How We Use Information
- Process, fulfil, deliver, support, cancel, refund, and document orders.
- Create and administer customer accounts.
- Verify payments, reduce fraud, protect the website, and enforce our terms.
- Communicate service messages, order updates, and requested support.
- Improve site performance, catalog organization, and customer experience.
- Send marketing communications where permitted; you may opt out at any time.
- Comply with legal obligations and respond to valid legal requests.
How We Share Information
We may share the minimum necessary information with manufacturers, pharmacies, fulfilment partners, warehouses, carriers, payment providers, hosting and security providers, analytics services, customer-support services, professional advisers, and authorities where legally required. These parties may process information in other countries under their own legal obligations and privacy terms.
Cookies
Mozgears may use essential cookies for cart, checkout, account login, security, and preferences; analytics cookies to understand site use; and marketing cookies where enabled. You can manage optional cookies through the site’s consent controls or browser settings. Blocking essential cookies may prevent checkout or account features from working.
Data Retention and Security
We retain personal information only as long as reasonably necessary for orders, support, fraud prevention, tax and accounting, disputes, and legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your Privacy Choices
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Some information must be retained for legal, security, accounting, or dispute purposes. To make a request, email mozgears@gmail.com. We may verify your identity before responding.
Children
Mozgears is not directed to children. We do not knowingly accept orders from anyone under 21. If you believe a minor has submitted personal information, contact us so we can review and take appropriate action.
Changes and Contact
We may update this policy when our services, providers, or legal obligations change. The effective date above identifies the latest revision. Questions may be sent to mozgears@gmail.com or +1 (916) 712-6406.